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For MINC HELP, including the User Manual, Training Handbook, FAQs and General Information, please access the HELP
tab of the MINC website, or click here: MINC Help.
For MFH Servicing-related questions, please contact the Servicing Office Multi-Family Housing (MFH) Branch by phone
at: 1-866-600-7984.
NOTE: Phone support hours are from 9:00 AM to 1:00 PM CT (Monday – Friday).
Please be prepared to provide the following information to facilitate troubleshooting:
- Transaction ID(s) (when applicable)
- Borrower ID(s)
- Project Name(s)
- Management Agent Name
- Management Agent ID
- Contact Person
- Phone Number
- Detailed Description of the Specific Problem(s)
The Servicing Office MFH Branch can also be reached via postal mail at: USDA—RD—MFH, PO BOX 979082, ST LOUIS,
MO 63197 or email at RD.SO.MFH@USDA.GOV.
The Servicing Office MFH Branch can assist with:
- Transmission issues regarding Payments or Tenant Certifications
- Rental Assistance Checks
- Overages, Waivers and RAs
- EFT
- Account Status or Delinquencies
- Accessing or Releasing Project Worksheets (PWS)
- Correcting Social Security Numbers
- Legal Name Corrections
For technical issues or login questions related to the MINC website, please contact the RD Help Desk:
NOTE: Support hours are from 7:00 AM to 5:00 PM CT (Monday – Friday).
- Email the RD Help Desk at RD.HD@USDA.GOV with the subject line: MINC HELP. If applicable, include:
- A screenshot of the issue/error
- The Borrower ID or Project Case Number
- Your Login.Gov ID (if different from the address you’re emailing from.)
- Or phone: 1-800-457-3642, select USDA Applications (Option 2), then select RD (Option 2).
For RD Policy or RD-3560 Regulation questions, please contact MFH:
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The HUD published 2026 inflationary rates are in effect as of 1/1/2026. These new inflationary adjustments will be used for all tenant certifications effective 1/1/2026 and later. Net Family asset threshold: $52,787,
Dependent deduction: $500,
Elderly deduction: $550,
Passbook Savings Rate: 0.40 |
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Per the Housing Opportunity Through Modernization Act (HOTMA) - New Tenant Certification requirements for Asset and Income determination are being implemented for certifications effective on or after 07/01/2025.
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Effective 04/01/2021, all late and/or expired tenant data will be shown on the monthly PWS. No further notification will be conveyed by letter. It is the borrower/MA responsibility to ensure that the data on the PWS is accurate and meets the requirements of 7 CFR 3560. |
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Due to a recent audit finding, all SSNs that meet the following criteria have been deemed invalid: SSN = 000000000, or 999999999, or starting with 666, or starting with 900 through 999, or < 9 numeric digits for anyone in the household. |
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All transactions containing these SSNs will be rejected and you must contact our office for resolution. MINC will assign a system generated number to the affected households, and you will have to use the assigned number on future transactions or until a valid ID is available. |
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System Maintenance: Sundays 6 pm - 12 am CST. The system may not be available during these times. Please plan your system use accordingly. |
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The MINC system is certified for use with Chrome or EDGE Version 93.0 or higher. It is not certified for other browsers/versions and/or security settings. |
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On June 18, 2025 USDA Rural Development revised the 2025 Multi-Family Income Limits.
