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Rural Development Multi-Family Housing - MINC
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 If you are experiencing problems with the MINC application, we now have a one stop number for you to contact. Please contact us at the Customer Service Center (CSC).

Toll Free Number:1-866-600-7984
Email:multifamily@STL.USDA.GOV
Hours:Monday through Friday, 7 a.m. to 5 p.m. (Central Standard Time)

Please be prepared to provide the following information:
  • Management Agent Name
  • Management Agent ID
  • Contact Person
  • Phone Number
  • Description of the Specific Problem


We can assist you with:
  • Transmission issues regarding Payments or Tenant Certifications
  • Rental Assistance Checks
  • Navigating through MINC
  • Waivers for Late Fees and Overages
  • PAD/EFT
  • Account Status or Delinquencies
  • Accessing or Releasing Project Worksheets (PWS)
  • Correcting Social Security Numbers


If you have questions about Budget Transmissions, RD Policy or RD-3560 Regulations, please contact your local Servicing Office or State Office.
 If you do not have a Level 2 eAuthentication account and wish to obtain one, visit the eAuthentication website. Click the "Create an Account" link and follow the screens. Upon successful completion of creating an account, please follow the instructions sent in the email.

eAuthentication Help documentation is available from this link: https://www.eauth.usda.gov/_GlobalAssets/Documents/USDA_eAuth_FAQ_508.pdf

Includes links/information for:
  • "Forgot your User ID"
  • "Forgot your Password"
  • "Frequently Asked Questions"
 The eAuthentication Help Desk is available 1-800-457-3642, Option 1 or eAuthHelpdesk@ftc.usda.gov







Last Modified:
I want to...
    Register for MINC   
    Locate a USDA Service Center   
    View Rural Development Instructions
(Updated: 2/7/2013,
Annual Income Exclusions.)
  
    View Release Notes Industry Interface
processing rules
have changed
effective 6/14/2017
  
Information
    Click to DownloadOn August 1 2019, USDA Rural Development revised the 2019 Multi-Family Income Limits.   
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  blank space blank space System Maintenance:
Sundays 6 pm - 12 am CST
The system may not be available during these times.  Please plan your system use accordingly.
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  blank space blank space Effective June 14, 2017, the rules governing the operations of transmissions are being revised. You may see your transmissions accept or reject differently than in the past based on these new changes. Please review the MINC Error Conditions and Systems Messages on the Help Screen for updates. If you have any questions regarding your transmission(s) or need assistance transmitting your data, please contact the Customer Service Center at 1-866-600-7984 for assistance. blank space  
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  blank space blank space Starting January 2017, due to SS Benefits Increasing, please verify the .3 percent increase has been reflected in your calculations when submitting your certifications. blank space  
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  blank space  The MINC system is certified for use with Internet Explorer (IE) 11
and security setting TLS 1.2 (under tools/Internet Options / Advanced / Security)
It is not certified for other browsers/versions and/or security settings
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