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Rural Development Multi-Family Housing - MINC
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 If you are experiencing problems with the MINC application, we now have a one stop number for you to contact. Please contact us at the Customer Service Center (CSC).

Toll Free Number:1-866-600-7984
Email:multifamily@USDA.GOV
Hours:Monday through Friday, 7 a.m. to 5 p.m. (Central Standard Time)
Mailing Address:USDA, RD, MFH, PO BOX 979082, ST LOUIS, MO 63197

Please be prepared to provide the following information:
  • Management Agent Name
  • Management Agent ID
  • Contact Person
  • Phone Number
  • Description of the Specific Problem


We can assist you with:
  • Transmission issues regarding Payments or Tenant Certifications
  • Rental Assistance Checks
  • Navigating through MINC
  • Waivers for Late Fees and Overages
  • PAD/EFT
  • Account Status or Delinquencies
  • Accessing or Releasing Project Worksheets (PWS)
  • Correcting Social Security Numbers


If you have questions about Budget Transmissions, RD Policy or RD-3560 Regulations, please contact your local Servicing Office or State Office.
 If you do not have a Level 2 eAuthentication account and wish to obtain one, visit the eAuthentication website. Click the "Create an Account" link and follow the screens. Upon successful completion of creating an account, please follow the instructions sent in the email.

eAuthentication Help documentation is available from this link: https://www.eauth.usda.gov/_GlobalAssets/Documents/USDA_eAuth_FAQ_508.pdf

Includes links/information for:
  • "Forgot your User ID"
  • "Forgot your Password"
  • "Frequently Asked Questions"
 The eAuthentication Help Desk is available 1-800-457-3642, Option 1 or eAuthHelpdesk@ftc.usda.gov







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    Register for MINC   
    Locate a USDA Service Center   
    View Rural Development Instructions
(Updated: 2/7/2013,
Annual Income Exclusions.)
  
    View Release Notes
MINC Application
migrated to
Windows 2016
effective 12/8/2019
  
    View Income Limits
Click to DownloadOn August 1 2019, USDA Rural Development revised the 2019 Multi-Family Income Limits.
  
Information
  blank space blank space OWNERS/MANAGEMENT AGENTS, Please continue to process project worksheets timely, even if entering into a COVID Relief Plan/ Forbearance Agreement. These agreements/plans will only defer the mortgage payment. Through accepting your project worksheet, we will continue to process RA and any Overage du blank space  
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  blank space  MULTIFAMILY OWNERS AND MANAGEMENT AGENTS: Rural Development is taking steps to assist owners, management agents, and tenants in maintaining quality housing through the COVID-19 situation. Specifically, three immediate changes are planned for Multifamily: blank space  
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  blank space blank space *Tenant certifications due March 31, April 30, and May 31 have been extended to June 30 with no late fees or overage charges, as allowed in Multifamily guidance (HB-3-3560, Chapter 4, Section 4.11). blank space  
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  blank space blank space *Late fees on RD mortgages will be waived, subject to waiver authority in 7 CFR 3560.403 (c)(3) blank space  
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  blank space blank space *Annual Financial Statements due March 31 will be extended 30 days, as per Multifamily guidance (HB-2-3560 Chapter 4, Section 4.16-H) blank space  
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  blank space blank space It is IMPERATIVE that any payments that are mailed be sent to: USDA, RD-MFH, PO Box 979082, ST LOUIS MO 63197 to ensure proper credit to your account. Otherwise, you may make your payments on-line via MINC. blank space  
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  blank space blank space Overage charges on interim tenant certifications submitted late during the months of April through June 2020, will be automatically waived. Please check your project worksheets carefully. blank space  
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  blank space blank space System Maintenance: Sundays 6 pm - 12 am CST. The system may not be available during these times. Please plan your system use accordingly. blank space  
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  blank space blank space The MINC system is certified for use with Internet Explorer (IE) 11 and security setting TLS 1.2 (under tools/Internet Options / Advanced / Security). It is not certified for other browsers/versions and/or security settings. blank space  
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