USDA Logo
Rural Development Multi-Family Housing - MINC
 Random images that represent what the USDA MINC offers
  Home Help Contact Us
Help
 Contact Us
 If you are experiencing problems with the MINC application, we now have a one stop number for you to contact. Please contact us at the Customer Service Center (CSC).

Toll Free Number:1-866-600-7984
Email:multifamily@USDA.GOV
Hours:Monday through Friday, 7 a.m. to 5 p.m. (Central Standard Time)
Mailing Address:USDA, RD, MFH, PO BOX 979082, ST LOUIS, MO 63197

Please be prepared to provide the following information:
  • Management Agent Name
  • Management Agent ID
  • Contact Person
  • Phone Number
  • Description of the Specific Problem


We can assist you with:
  • Transmission issues regarding Payments or Tenant Certifications
  • Rental Assistance Checks
  • Navigating through MINC
  • Waivers for Late Fees and Overages
  • PAD/EFT
  • Account Status or Delinquencies
  • Accessing or Releasing Project Worksheets (PWS)
  • Correcting Social Security Numbers


If you have questions about Budget Transmissions, RD Policy or RD-3560 Regulations, please contact your local Servicing Office or State Office.
 If you do not have a Level 2 eAuthentication account and wish to obtain one, visit the eAuthentication website. Click the "Create an Account" link and follow the screens. Upon successful completion of creating an account, please follow the instructions sent in the email.

For other eAuthentication assistance please review the eAuthentication Frequently Asked Questions or submit an eAuthentication ticket by accessing Contact eAuth Helpdesk and clicking Continue.







Last Modified:
I want to...
    Register for MINC   
    Locate a USDA Service Center   
    View Rural Development Instructions   
    View Release Notes
MINC Application
migrated to
Windows 2016
effective 12/8/2019
  
    View Income Limits
Click to DownloadOn May 27, 2021 USDA Rural Development revised the 2021 Multi-Family Income Limits.
  
Information
  blank space blank space It is IMPERATIVE that any payments that are submitted be mailed or sent to: USDA, RD-MFH, PO Box 979082, ST LOUIS MO 63197 to ensure proper credit to your account or to avoid delays. Otherwise, you may make your payments on-line via MINC. blank space  
blank space
  blank space blank space blank space  
blank space
  blank space blank space Effective 04/01/2021, all late and/or expired tenant data will be shown on the monthly PWS. No further notification will be conveyed by letter. It is the borrower/MA’s responsibility to ensure that the data on the PWS is accurate and meets the requirements of 7 CFR 3560. blank space  
blank space
  blank space blank space New 2021 Income Limits are in effect as of 06/01/2021 blank space  
blank space
  blank space blank space Due to a recent audit finding, all SSNs that meet the following criteria have been deemed invalid: SSN = 000000000, or 999999999, or starting with 666, or starting with 900 through 999, or < 9 numeric digits for anyone in the household. To comply with the audit finding, all transactions containing blank space  
blank space
  blank space blank space these SSNs will be rejected and you must contact our office for resolution. Automation will soon be implemented to assign an “A” number to the affected households, and you will have to use the assigned number on future transactions or until a valid ID is available. blank space  
blank space
  blank space blank space If your PWS was not released due to over allocation of RA as a result of denial of a unit of emergency rental assistance or due to tenant having other subsidy, contact the Servicing Office (CSC) help desk for assistance in removing the RA from the affected unit and correcting the subsidy code. blank space  
blank space
  blank space blank space System Maintenance: Sundays 6 pm - 12 am CST. The system may not be available during these times. Please plan your system use accordingly. blank space  
blank space
  blank space blank space The MINC system is certified for use with Chrome or EDGE Version 93.0 or higher. It is not certified for other browsers/versions and/or security settings. blank space  
blank space
blank space
 MINC Home | Rural Development | USDA.gov | eAuth | Policies and Links
FOIA | Accessibility Statement | Privacy Policy | Non-Discrimination Statement | Information Quality | USA.gov | White House