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If you are experiencing problems with the MINC application, we now have a one stop number for you to contact.
Please contact us at the Customer Service Center (CSC).
| Toll Free Number: | 1-866-600-7984 |
| Email: | RD.SO.MFH@usda.gov |
| Hours: | Monday through Friday, 7 a.m. to 5 p.m. (Central Standard Time) |
| Mailing Address: | USDA, RD, MFH, PO BOX 979082, ST LOUIS, MO 63197 |
Please be prepared to provide the following information:
- Management Agent Name
- Management Agent ID
- Contact Person
- Phone Number
- Description of the Specific Problem
We can assist you with:
- Transmission issues regarding Payments or Tenant Certifications
- Rental Assistance Checks
- Navigating through MINC
- Waivers for Late Fees and Overages
- PAD/EFT
- Account Status or Delinquencies
- Accessing or Releasing Project Worksheets (PWS)
- Correcting Social Security Numbers
If you have questions about Budget Transmissions, RD Policy or RD-3560 Regulations, please contact your local Servicing Office or State Office.
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If you do not have a Level 2 eAuthentication account and wish to obtain one, visit the
eAuthentication website.
Click the "Create an Account" link and follow the screens.
Upon successful completion of creating an account, please follow the instructions sent in the email.
For other eAuthentication assistance please review the eAuthentication Frequently Asked Questions
or submit an eAuthentication ticket by accessing Contact eAuth Helpdesk and clicking Continue.
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Last Modified: |
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It is IMPERATIVE that any payments that are submitted be mailed or sent to: USDA, RD-MFH, PO Box 979082, ST LOUIS MO 63197 to ensure proper credit to your account or to avoid delays. Otherwise, you may make your payments on-line via MINC. |
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The issue of getting an error message when transmitting MINC files to our Agency server should be fixed. If you are still experiencing this issue, please contact the MINC Help Desk. |
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Effective 04/01/2021, all late and/or expired tenant data will be shown on the monthly PWS. No further notification will be conveyed by letter. It is the borrower/MAâs responsibility to ensure that the data on the PWS is accurate and meets the requirements of 7 CFR 3560. |
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New 2023 Income Limits are in effect as of 07/13/2023 |
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Due to a recent audit finding, all SSNs that meet the following criteria have been deemed invalid: SSN = 000000000, or 999999999, or starting with 666, or starting with 900 through 999, or < 9 numeric digits for anyone in the household.
To comply with the audit finding, all transactions containing |
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these SSNs will be rejected and you must contact our office for resolution.
Automation will soon be implemented to assign an âAâ number to the affected households, and you will have to use the assigned number on future transactions or until a valid ID is available. |
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New passbook savings rate of 0.40% is in effect as of 1/1/2024. This new rate will be used for all tenant certifications effective 1/1/2024 and later |
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System Maintenance: Sundays 6 pm - 12 am CST. The system may not be available during these times. Please plan your system use accordingly. |
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The MINC system is certified for use with Chrome or EDGE Version 93.0 or higher. It is not certified for other browsers/versions and/or security settings. |
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On July 13, 2023 USDA Rural Development revised the 2023 Multi-Family Income Limits.
